Tesco & Asda customers ‘furious’ after Easter eggs ‘were left out of grocery delivery’

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Easter Eggs hit the shelves as early as February this year with them flying off the shelves in the weeks leading up to the big day. However, some customers were left without their chocolate eggs as supermarkets Tesco and Asda were accused of missing them off online orders. 

Throughout the pandemic, many Britons have turned online to order groceries to avoid visiting supermarkets.

At the beginning of the first national lockdown, supermarkets were facing unprecedented demand for slots and had to work hard to make more available.

This included hiring more staff and offering click and collect options.

With the country still in its third lockdown, many shoppers opted for an Easter grocery delivery this year.

Slots from supermarkets like Tesco and Asda were available weeks in advance for shoppers to get their foods delivered.

However many customers were left without the best part of Easter this year, the chocolate eggs.

Taking to Twitter to share how disappointed they were, customers explained that their Easter eggs weren’t even substituted. 

One customer tagged Tesco in their post after her kids were left upset due to the range of chocolate eggs selling out.

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The post read: “No Easter eggs on my Easter Eve grocery delivery? You didn’t have a single egg left to substitute? None?”

Another said: “Sorry kids, looks like an Easter egg hunt round the garden is another thing cancelled for you this year!”

“I’m furious, it said they were in stock online but they weren’t delivered and were left out of grocery delivery,” a third commented.

Meanwhile, another shopper explained that the huge range of chocolate ordered wasn’t even substituted.

The woman said: “@asda delivery arrived ok. Sad Easter eggs ordered not there. Uni student children now eggless for Easter.

“Anyone in Bath know where they can find Easter eggs when shops open?”

An Asda spokesperson said: “Our customers have been preparing for Easter earlier than usual this year and we have sold more eggs than ever before.

“Unfortunately, this means that some customers’ eggs may have become out of stock by the time their delivery is made.

“We have contacted customers whose eggs were out of stock and hope they were able to swap this for a different egg or another one of our great Easter treats.”

Easter egg sales have climbed £48million, almost 50 percent to £153million compared with last year, according to figures from analysts Kantar. 

Head of retail and consumer insight at Kantar, Fraser McKevitt, said: “There are signs of people making a special, even symbolic, effort this year.

“Grandparents might be showing up with additional treats after 12 months of restrictions.

Marks and Spencer said its online Easter gifts were up 3,000 percent, while Easter egg sales were up by 86 percent. 

An Asda spokesperson said: “We’ve seen many customers choosing to buy their Easter eggs early and buying more than they would normally – the average number of eggs bought ranging between three to five eggs per person.

“As a result, we’re predicting sales of over 19 million Easter eggs together with 33 million individual hot cross buns.”

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