Plus-size event accidentally receives 'fatphobic' email from hotel

Organiser of ‘plus-size party animals’ event brands Best Western hotel ‘rude and fatphobic’ after manager accidentally emailed her saying she’s ‘not the clientele they want to attract’

  • Miranda Kane, North London, runs body positive events company Club Indulge
  • She contacted the Marks Tey hotel in Colchester about hosting a weekend event
  • The email said they wanted to host an event for group of ‘plus size party animals’
  • Internal response said the group weren’t ‘quite the clientele we want to attract’

A plus-size event organiser has slammed a Best Western hotel after accidentally receiving a ‘rude and  fatphobic’ internal email saying she was not ‘the clientele they want to attract’.   

Miranda Kane, 40, from East Finchley, North London, runs a body positive events company and contacted the Marks Tey hotel in Colchester to ask if they could host ‘a weekend for plus size party animals’ earlier this week. 

But her ‘heart stopped’ when she opened the reply, which appeared to be intended for the sender’s colleague, and read ‘before I spend any time on this, do you agree this isn’t quite the clientele we want to attract’.  

Miranda says she ‘could have cried’ after receiving the email and vowed that the group of friends will now take their £20,000 worth of business elsewhere.

Best Western have now apologised, claiming they are ‘hugely embarrassed, but insist the general manager’s objection was due to the term ‘party animals’ and not their group’s bodies.

Miranda Kane, 40, from East Finchley, North London, runs a body positive events company and contacted the Marks Tey hotel in Colchester to ask if they could host an event earlier this week

‘It’s rude, offensive, conceited. All of it. It’s fatphobia’, said Miranda. ‘I’ve been using the tag line ‘plus size party animals’ since day one and we’ve never had a problem with it.

‘Their tagline is ‘Hotels with Personality’. Oh, great. I can see exactly what your personality is mate.

‘When that email landed, my heart stopped. I could not believe that someone in this day and age could send an email like that.

‘I could have cried. It’s everything I’ve been working on for eight years. You come up against this and it just knocked me for six.

In her introductory email, she explains the party weekend would be for ages ranging between 25 and 45 years old and calls the group ‘plus sized party animals’ 

The reply, which appeared to be intended for the sender’s colleague, read ‘before I spend any time on this, do you agree this isn’t quite the clientele we want to attract’

‘They’re trying to say it’s the ‘party animals’ bit, but they host events, parties and weddings themselves. We’ve all seen what happens at the end of a wedding. They don’t end up with everyone in bed by 6pm with a Horlicks.

‘They can’t bet who comes to a wedding. They can’t say to the bride and groom ‘Oh, you can’t have your mad uncle George or your gropey brother along’.

‘I’ve met my customers; I can see who’s coming to these weekends. It’s such a conceited attitude.’

Miranda, who has been hosting events around the UK since 2013 with Club Indulge, claims she has never received such an offensive response before.

In her introductory email, she explains the party weekend would be for ages ranging between 25 and 45 years old.

In her original email Miranda had said the group would have dinner and a karaoke, a smaller event such as a jumble sale or bingo the following day, before a pool party and Sunday lunch 

She claimed the ‘sedate’ group would have dinner and a karaoke, a smaller event such as a jumble sale or bingo the following day, before a pool party and Sunday lunch.

Miranda, also a comedian and writer, said: ‘I’ve had venues from London, used hotels in Bournemouth and Bradford. When I contact people, I’ve never ever had a response like that in eight years.

‘What is it about our clientele that do not meet their exacting standard?

‘On the itinerary it’s things like we’d love to have two hours to ourselves in the pool because we’re plus size people. To us, going into a swimming pool without feeling like we’re being judged is a luxury.

‘The itinerary is just things like bingo, a pub quiz. We have dinner and disco in the evenings but it’s nothing mad.

‘You can clearly see it’s not a mad, raving party. It’s just people who are trying to have a safe space to feel like they’re not being judged and to have a chat with their mates.

‘They could have seen we’re quite a sedate bunch who want a chat.

‘It was a professional email. I wrote that email to a good standard to show I was a professional, I showed them my business. I wasn’t a chancer gong ‘Oi, oi, me and my mates want to come down for a stag do. What’s the best you can do?’

Miranda, who has been hosting events around the UK since 2013 with Club Indulge, claims she has never received such an offensive response before. Pictured, Miranda with friends at one of Club Indulge’s events. 


Miranda, also a comedian and writer, said she has used venues in London Bournemouth and Bradford and has ‘never ever had a response like that in eight years.’ She is pictured left with friends at one of Club Indulge’s events.

‘If you don’t want someone to have a night out in your hotel, don’t have a bar. Don’t have a hotel. Don’t host weddings.

‘They are only different between their parties and mine is that mine have plus size people in it.’

The writer has now slammed the hotel’s manager for his ‘really pathetic’ response pointing out that the venue host large parties and weddings. 

Miranda said: ‘The manager sent a tweet and a really pathetic trying to say it was because of the ‘party animal’ bit, but again, they host their own parties and weddings.

‘It’s just a fun introduction to say who we are. I then say it’s a body positive event. I’ve sent that email to dozens of hotels this week and not one of them have sent anything near that.

‘If there’s anyone out there that wants to host us, that wants £20,000 worth of business right after a pandemic, we’d love to hear from them.

‘We spend all our time in the hotel. All we want to do is spend our money on drinks in the bar and room service.

Best Western have now apologised, claiming they are ‘hugely embarrassed, but insist the general manager’s objection was due to the term ‘party animals’ and not their group’s bodies

‘We’re all just mates, no one causes a fight, we haven’t seen each other. It’s not like one half of the family’s having a fight with the other half like at weddings.

‘It’s really hard because we’ve worked with Best Western before. Our last event in Bournemouth was really great.

‘It’s been a real shock for a hotel of the same family to act like this. It’s something within Best Western that they should look at.’

After posting on social media, Miranda received messages of support from others claiming the comments were ‘disgusting’ and ‘blatant’.

Clo Lipinski said: ‘Oh my god! So, are fat people just not the types of people they want staying at their hotel? I’m absolutely shot to pieces to read this so blatant. Usually it’s said more subtly.’

Jemma Galley said: ‘Woooo that’s disgusting.’

Debz Louise said: ‘As a plus size person who has stayed at many Best Western hotels over the years, I’d love to know when I became to type of clientele you didn’t want?’

Vicky Louise said: ‘That’s disgusting.’

Miranda posted about the email on social media, where she defended her case against those who felt the hotel were simply spooked by the line ‘party animals’  

After posting on social media, Miranda received messages of support from others claiming the comments were ‘disgusting’ and ‘blatant’

However others did question whether it was the line claiming they were ‘party animals’ that might have spooked the manager. 

Best Western have now denied the response was anything to do with the group’s body type and instead to do with the ‘party animal’ comment.

A spokesperson for Best Western GB said: ‘All Best Western hotels are independently owned and operated.

‘The General Manager from the Marks Tey hotel has responded directly to the original tweet from Miranda [Kane], and have expressed that they are hugely embarrassed and apologetic but insist that their response was in reply to the ‘party animal’ comments and nothing to do with body type.’

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