MORE than one million households are due refunds on their energy bills after 18 suppliers were found to have broken switching rules.
It comes after energy regulator Ofgem ruled these customers were overcharged £7.2million collectively.
Ofgem found 18 suppliers failed to correctly protect customers’ tariff prices when they decided to switch supplier or tariff between 2013 and 2020.
It ruled that this was a breach of its price protection rules.
Several of the energy firms who broke the rules self-reported the issue to Ofgem.
All the suppliers were then requested to self-assess their practices and report back to the regulator.
Anna Rossington, interim director of retail at Ofgem, said: “Customers should have confidence in switching and not be overcharged when doing so.
“This case sends a strong message to all suppliers that Ofgem will intervene where customers are overcharged and ensure that no supplier benefits from non-compliance.
“It also shows that, where appropriate, Ofgem is prepared to work with suppliers who have failed to comply with the rules, but who are willing to self-report issues and put things right for their customers.”
More to follow…
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