British Airways fined £183m after card details of 400,000 customers are stolen from their website and app

BRITISH Airways is set to be fined £183.4million after card details of 400,000 customers were stolen from its website and app.

The airline has been hit by the Information Commissioner's Office for the alleged theft of customers' personal information last year.

The personal and financial details of customers making bookings between August 21 and September 5 were stolen.

In total, card details of 380,000 customers were said to be leaked by the hackers.

Names, billing addresses and email addresses were also exposed – but BA claimed travel or passport details were not accessed during the breach.

The fine represents just 1.5 per cent of BA's worldwide turnover for the financial year.

How to keep yourself safe from hackers and scammers

HERE's how to stay safe online

  1. Make a 'strong' password with 8 or more characters and a combination of upper case characters, numbers and symbols
  2. Don't do online banking on public WiFi, unless absolutely necessary
  3. Don't click on dodgy email links claiming to be from banks
  4. Use different passwords for different sites
  5. Never re-use your main email password
  6. Use anti-virus software
  7. Don't accept Facebook friend requests or LinkedIn invitations from people you don't know
  8. Think before you put personal info on social media
  9. Find My iPhone, Android Lost and BlackBerry Protect all allow you to remotely wipe a stolen phone. Set this feature up
  10. Only shop online on secure sites
  11. Don't store your card details on websites
  12. Password protect your phone and other devices

The Sun has asked the airline whether it has compensated or plans to compensate affected customers but we haven't yet heard back. We'll update this story if we get a response.

The General Data Protection Regulation (GDPR) came into force last year and aims to make it easier for people to control how companies use their personal details.

Information Commissioner Elizabeth Denham said: "People’s personal data is just that – personal.

"When an organisation fails to protect it from loss, damage or theft it is more than an inconvenience.

"That’s why the law is clear – when you are entrusted with personal data you must look after it."

British Airways chairman Alex Cruz said the airline was "disappointed" by the plans to fine the company.

He said: "We are surprised and disappointed in this initial finding from the ICO.

"British Airways responded quickly to a criminal act to steal customers' data.

"We have found no evidence of fraud/fraudulent activity on accounts linked to the theft.

"We apologise to our customers for any inconvenience this event caused."

Willie Walsh, chief executive of BA's owner International Airlines Group (IAG), said the airline would make "any necessary appeals" against the penalty.

Experts claimed in September that Russian hackers were behind the massive British Airways data theft.

Meanwhile, in 2017 a computer meltdown forced British Airways to cancel 726 flights over three days.

It left 75,000 passengers stranded and lost the company around £100million.

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